Customer Care
Because buying a home can be stressful, we're there for you every step of the way. Our customer care team will make sure everything goes smoothly. Here's what you can expect to happen and when it happens.
When you reserve
We’ll give you a comprehensive manual designed to answer any questions you may have.
When your new home is ready
We’ll invite you to a Demonstration and Inspection Meeting, where we’ll take you through the features of your new home and demonstrate how the appliances and services work. It’s also a chance for you to make sure you’re completely happy with the standard of finish before you complete your purchase.
Here to help - for up to 10 years
The NHBC 10-year Warranty guarantees that Banner Homes will resolve any build problems with your new home for up to two years after completion. It also guarantees the property structurally for a further eight years.
Customer Care Charter
At Banner Homes, we have a keen focus on Customer Services. To ensure you know what level of service you should expect from us, we have developed a Customer Care Charter. This is displayed in our sales offices and will be given to you in your reservation manual when you have selected your Banner home. You can also download it now by clicking the icon above.